Raspberry Whole & Fragmented Pieces
About
What's In It
| Avg. Qty./Serving | Avg. Qty./100g | |
|---|---|---|
| Energy | 145.0kj | 1450kj |
| Protein | 0.58g | 5.8g |
| Fat, total | 0.25g | 2.5g |
| - saturated | 0.09g | 0.9g |
| Carbohydrate | 7.48g | 74.8g |
| - sugars | 3.87g | 38.7g |
| Sodium | 0.2mg | 2mg |
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New Zealand Orders
New Zealand orders over NZ$100 are freight-free.
Order values under $100 incur a flat shipping fee country-wide of NZ$6.50 (no extra charge for Rural Delivery).
Depending on the time of day your order is placed, we strive to have your order delivered to you within 1- 3 working days. However, please note that there are times when the postal service is at capacity and delivery times may be extended. Rural delivery can also take 1-2 working days longer.
Australian Orders
Orders over NZ$150.00 qualify for free shipping.
Order values under $150 incur a flat shipping fee of $15.
Expected delivery time is 3- 5 working days unless there are issues beyond our control. Orders are shipped via DHL.
International Orders
Middle East tracked NZ$45.00.
Rest of the world tracked NZ$35.00.
International orders are shipped via DHL. Expected delivery time is 5-10 working days for most destinations, however, it can be 10-14 working days for more remote locations. We also reserve the right to charge additional shipping fees depending on the weight, volume and delivery location for your order. We will contact you to confirm shipping costs before processing your order if this is the case.
Shipping Terms & Conditions
Matakana Superfoods is open 5 days a week, Mon-Fri. All orders placed over the weekend will be processed the next working day.
When you place an order you have the opportunity to state instructions for the courier to leave the parcel somewhere on your property. Please note that you do this at your own risk and there is no way to claim your goods should they not arrive, or are stolen.
Once your order has been processed and dispatched from our website we are unable to intercept the parcel, so please ensure the contents of your order are correct at purchase and that the correct address and delivery details have been included at checkout.
Cancellation, Return and Refund Policy
We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:
- We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (we may request photographic proof). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or by emailing orders@matakanasuperfoods.com. We recommend you check the contents of your parcel prior to signing the courier.
- Before returning any goods, the customer must contact Matakana Superfoods by phone or email (to be obtained from the website).
- We do not accept cancellations once your order has been handed to our courier for delivery.
- We do not provide refunds for change-of-mind returns.
- All eligible refund requests will be processed within 30 days.
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Subject to the terms above, we are happy to refund or replace any item requested within 20 days of placing your order.
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If you believe your order has been lost in transit, you must contact us within 20 days of placing your order to be eligible for a refund or replacement.
Matakana SuperFoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana SuperFoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
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Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana SuperFoods Limited copyright, trademarks and other legal rights.
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Amendment of Terms
We may change these Terms & Conditions at any time. Each time you use matakanasuperfoods.com you are agreeing to the terms and conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.
International shoppers
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Privacy Policy
Matakana SuperFoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana SuperFoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
We use Klaviyo as our marketing platform. By subscribing to our emailing list, you acknowledge that your information will be transferred to Klaviyo for processing. Learn more about Klaviyo's privacy practices here. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us at info@matakanasuperfoods.com.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana SuperFoods Limited copyright, trademarks and other legal rights.
Security policy
All information matakanasuperfoods.com receives from its customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorized use or access. We use DPS hosted payment gateway with ANZ Bank Ltd merchant services as well as Paypal which are secured by SSL (secure sockets layer) encryption technology and process payment process on behalf of Matakana SuperFoods Limited. We do not store credit card information on our servers.
Cancellations, Returns and Refund Policy
We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:
1. We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (proof may be required). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or email (to be obtained from the website). We recommend you check the contents of your parcel prior to signing the courier.
2. Before returning any goods, the customer must contact MATAKANA SUPERFOODS by phone or email (to be obtained from the website).
3. We do not accept cancellations once your order has been handed to our courier for delivery.
4. We do not provide refunds for change of mind returns.
5. All eligible refund requests will be processed within 30 days.
6. Subject to the terms above, we are happy to refund or replace any item requested within 30 days of delivery.
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