Matakana Health Limited (“Matakana Health”, “we”, “us”, "our") respects your privacy and is committed to protecting it through this Privacy Policy and in accordance with the Privacy Act 2020 and, where relevant, the Health Information Privacy Code 1994. The privacy policy below lets you know about our online information practices and how we treat the information we receive from you.
Our Privacy Policy applies to all users of this website (the Website) matakanasuperfoods.com and should be read in conjunction with the Terms and Conditions. It also covers any purchase of products, content, or other services that you purchase from us (collectively, our “Services”).When accessing the Website, Matakana Health will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email between you and the Website. Any personal information or data collected from you will be used by us as described in this Privacy Policy.Please read the Privacy Policy carefully before you start to use the Website. If you do not accept the contents of this Privacy Policy, please do not provide us with your personal information.
We may collect personal information from you both when you provide it voluntarily, and automatically when you use our Services.Specifically, we collect personal information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a questionnaire or form, engage or connect with us through one of our social media pages, update or add information to your account, chat with a member of our support team, or when you otherwise correspond with us.When ordering services or registering on our site, as appropriate, you may be asked to enter your: name, email address, delivery address, phone number or credit card information.
We will not ask you to provide any specific health information, your ethnicity, medical conditions, diagnoses or medication you are taking, your family or marital status, height, weight and other similar information.
From our customer service team interactions, we know that sometimes customers and users of our Services choose to share other kinds of personal information with us, of their own accord. This can include (but is not restricted to) information about their health, including any medical conditions or diagnoses, medication, diet, family status, weight, ethnicity.We will never request or require this type of information through customer service phone calls or emails. But if you decide to share it with us, we may maintain a copy of transcripts for customer service interactions, but we do not use or disclose this information for any purposes other than assisting you more effectively in the future, resolving or analysing complaints, suggestions or issues brought to our attention by you.
We may collect and hold personal data about you from the following sources:
(a) you, by filling in the registration form when you subscribe to our emails or products;(b) indirectly, through your use of the Website, including automated technologies and interactions;(c) through your interaction with our administrators, such as by telephone or email;(d) through cookies; and(e) provided by third parties authorised by you.
Services unavailable: Failure to provide necessary personal information when requested may result in certain services on the Website or Affiliated Websites not being available to you.
Changes: Members are able to access and change their details (name, email address, password, and credit card information) as part of their Subscription Customer Portal access.
Disclosure: We will not disclose personal data we hold about you to any third party except as set out in this section.
Service Providers:: We work with third-party service providers who provide hosting, maintenance, backup, storage, infrastructure, payment processing, logistics and delivery, analysis, marketing and other services for us, which may require them to access information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. Some of these service providers may be located in countries other than yours or ours.
Legal Obligations: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
(a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, and our service providers may also do this;(b) enforce our agreements, policies and terms;(c) protect the intellectual property rights of any person;(d) protect the security or integrity of our Website and services; or(e) protect us, you or the public from harm or illegal activities.
Sale of Our Business: In the event that we propose to sell the business or any of our assets, we may provide your personal data as part of a database to a prospective buyer solely so that they can consider the purchase of the business. Should we proceed to sell the business (or a material part of it) we may provide your personal data as part of that sale so that the purchaser can continue to operate the business and contact you about their plans for the business.
To personalise your experience: Your information helps us to better respond to your individual needs. This may be through more appropriate customer service, or only sending or showing you communications that are relevant to the Services you have opted into.
To improve our Website and communication: We continually strive to improve our website offerings based on the information and feedback we receive from you. We measure the performance of our email marketing campaigns (e.g. by analysing open and click rates). We perform analytics on who is using our Website and Services, and what they are doing. For example, by reviewing how often people read certain content, we can learn and understand which content is most valuable and helpful to you and others.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs. We may use it to contact you regarding your account, an order or a Service that you have opted to receive, to troubleshoot problems with your account, to resolve a dispute, to collect fees owed or as otherwise necessary to provide you with effective customer service.
To send emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, occasional company news, updates, related product or Services information, competitions, special promotions and discounts, or to poll you through surveys for your opinion.
Note: If at any time you would like to unsubscribe from receiving future emails from us, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We take all the necessary steps to ensure the security of our system and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure. We allow you to access your information at any time by logging into your account, or by contacting us if you are not sure how to do this, to keep it accurate and up to date. In addition, our employees and any contractors who provide services that require access to our information systems are obliged to respect the confidentiality and privacy of any personal information that We hold. Except where your personal information is disclosed in the circumstances detailed above. Access to your personal information is limited only to Matakana Health staff whose role requires access to be able to effectively perform their job roles.
Cookies: We may use a "cookie" file, tracking pixels and other related technologies containing information that can identify the computer, smartphone or other web–enabled device that you are working from.
Usage: We may use the information generated by cookies, tracking pixels and other related technologies to:
(a) track traffic patterns to and from the Website including information like the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (pages you came from or go to);(b) ensure any advertising is being shown to the most appropriate person and limit the frequency of display for certain ad formats;(c) enable you to enter the Website and use certain services as a Member without having to log on each time and to visit Member only areas of the Website; and(d) enable us and our partners/sponsors to serve targeted advertising to you (on our Website and elsewhere).
Turn-off: The browsers of most computers, smartphones and other web–enabled devices are usually set up to accept cookies. If your browser preferences allow it, you can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are set. Each browser is different, so check the “Help” menu of your browser to learn about how to change your cookie preferences. You do not need to have cookies turned on to use the Website or any Affiliated Website in general, but you may need them for any customisable areas that we have now or in the future.
Please remember that cookies are often used to enable and improve certain functions on our Website or any Affiliated Website. If you choose to switch certain cookies off, it may affect how the Website or any Affiliated Website works and you may not be able to access all or parts of the Website or any Affiliated Website.
Google Analytics: We use Google Analytics website measurement software and systems to assist in tracking traffic patterns to and from our Website, aggregating anonymous information about visits to our Website, and randomly and anonymously surveying users of our Website.
The system is used to collect information on our network such as the number of page views, the number of unique visitors, how long these visitors spend on the Website and Affiliated Websites when they do visit, and common entry and exit points into and from the Website and Affiliated Websites. Random anonymous surveys are also used to collect further information about our users.
This non-personal information is aggregated using Google Analytics and then used by us in our analysis of the Website and Affiliated Websites. The Google Analytics data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other websites.
All our pages are coded with a small piece of Google Analytics code that is transparent to you when you read that page. The software stores a cookie in your browser (if you have enabled cookies) which contains a unique identifier to allow us to track the number of unique visitors to the Website and Affiliated Websites.
This information is collected and aggregated by Google Analytics and in no way can you be identified personally and no personal information is stored about you.
Matakana Health reserves the right to change this Privacy Policy at any time without prior notice.
In the event that any changes are made, the revised policy shall be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes.
If you do not accept the contents of this Privacy Policy, please do not provide us with your personal information.
By using the Website you accept and agree to be bound and abide by our online Privacy Policy.
If there are any questions regarding this privacy policy, please contact us via phone (09 422 9618) or email (info@matakanasuperfoods.com)
How subscriptions work
Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.
New Zealand orders over NZ$100 are freight-free.
Order values under $100 incur a flat shipping fee country-wide of NZ$9.50 (no extra charge for Rural Delivery).
Depending on the time of day your order is placed, we strive to have your order dispatched within 1- 3 working days. Please note that this period may be extended during statutory holidays and over the Christmas/New Year period.
Orders over AU$100.00 qualify for free shipping.
Order values under $100 incur a flat shipping fee of $15.
Expected dispatch time is 1-3 working days unless there are issues beyond our control. Orders are shipped via DHL or AU Post.
Middle East tracked NZ$45.00.
Philippines tracked NZ$40.00.
Rest of the world tracked NZ$35.00.
International orders are shipped via DHL. Expected delivery time is 5-10 working days for most destinations, however, it can be 10-14 working days for more remote locations. We also reserve the right to charge additional shipping fees depending on the weight, volume and delivery location for your order. We will contact you to confirm shipping costs before processing your order if this is the case.
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Matakana Superfoods. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to ordering.
Matakana Superfoods is open 5 days a week, Mon-Fri. All orders placed over the weekend will be processed the next working day.
When you place an order you have the opportunity to state instructions for the courier to leave the parcel somewhere on your property. Please note that you do this at your own risk and there is no way to claim your goods should they not arrive, or are stolen.
Once your order has been processed and dispatched from our website we are unable to intercept the parcel, so please ensure the contents of your order are correct at purchase and that the correct address and delivery details have been included at checkout.
We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:
Subject to the terms above, we are happy to refund or replace any item requested within 20 days of placing your order.
If you believe your order has been lost in transit, you must contact us within 20 days of placing your order to be eligible for a refund or replacement.
Matakana SuperFoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana SuperFoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
We use Klaviyo as our marketing platform. By subscribing to our emailing list, you acknowledge that your information will be transferred to Klaviyo for processing. Learn more about Klaviyo's privacy practices here. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us at info@matakanasuperfoods.com.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana SuperFoods Limited copyright, trademarks and other legal rights.
Terms & Conditions
Welcome to matakanasuperfoods.com. Please read these Terms & Conditions of use carefully before using our website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
Amendment of Terms
We may change these Terms & Conditions at any time. Each time you use matakanasuperfoods.com you are agreeing to the terms and conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.
International shoppers
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Privacy Policy
Matakana Superfoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana Superfoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana Superfoods Limited copyright, trademarks and other legal rights.
Security policy
All information matakanasuperfoods.com receives from its customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorized use or access. We use DPS hosted payment gateway with ANZ Bank Ltd merchant services as well as Paypal which are secured by SSL (secure sockets layer) encryption technology and process payment process on behalf of Matakana SuperFoods Limited. We do not store credit card information on our servers.
Cancellations, Returns and Refund Policy
1. We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (proof may be required). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or email (to be obtained from the website). We recommend you check the contents of your parcel prior to signing the courier.
2. Before returning any goods, the customer must contact MATAKANA SUPERFOODS by phone or email (to be obtained from the website).
3. We do not accept cancellations once your order has been handed to our courier for delivery.
4. We do not provide refunds for change of mind returns.
5. All eligible refund requests will be processed within 30 days.
6. Subject to the terms above, we are happy to refund or replace any item requested within 30 days of delivery.
Payment
You can choose one of the payment methods below for your order each time you place an order.
Credit Card Payment via Stripe credit card payment gateway or Paypal. All credit card transactions are processed in New Zealand in New Zealand dollars (NZD). Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases outside of New Zealand. New Zealand.
Pricing
All prices on our website are represented in New Zealand dollars (NZ$) and include New Zealand goods and services tax (GST). All prices are correct at time of publication; however we reserve the right to alter our prices for any reason at any time.
Promotions / Sales
Any promotions, sales or discount codes for use on the Matakana Superfoods website are valid exclusively for first-time purchases. These offers cannot be utilised for existing (repeat) subscriptions or wholesale orders. Discount code: MIDWINTER valid until 11.59pm 21/07/2024. Valid on selected products only.
Disclaimer
We will not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to (or inability to access) our website. This includes viruses alleged to have been obtained from our website, your use of (or reliance on) any of the information or materials available on our website, regardless of the type of claim or the nature of the cause of action.
Complaints
If you have any complaints about the matakanasuperfoods.com service, please contact us here.