Welcome to matakanasuperfoods.com. Please read these Terms and Conditions carefully before using our website. Throughout the site, the terms “we”, “us” and “our” refer to Matakana Health Limited. Matakana Health Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
The information on this website is intended for general information only. Nothing contained in this website is intended to be used as medical advice or should be used to diagnose, treat, cure or alleviate a disease, ailment, defect or injury. It is your responsibility to ensure that the products we provide are suitable for your needs and use of our products should not be used as a substitute for your own health professional's advice. Matakana Health Limited does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.
You should consult a medical practitioner before using the products if you are pregnant or have a medical condition, injury or impairment that may mean use of our products could be detrimental to your health. For any concerns relating to a suspected medical condition, please seek immediate advice from a medical practitioner.
We will not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to (or inability to access) our website. This includes viruses alleged to have been obtained from our website, your use of (or reliance on) any of the information or materials available on our website, regardless of the type of claim or the nature of the cause of action.
We may change these Terms & Conditions at any time. Each time you use matakanasuperfoods.com you are agreeing to the terms and conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Our privacy policy can be found here.
All information we receive from our customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorized use or access. We do not store credit card information on our servers.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Matakana Health Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Our cancellation, return and refund policy can be found here.
You agree to indemnify, defend and hold harmless Matakana Health Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Any promotions, sales or discount codes for use on our website are valid exclusively for first-time purchases. These offers cannot be utilised for existing (repeat) subscriptions or wholesale orders.
If you have any complaints about our service, please contact us here.
How subscriptions work
Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.
New Zealand orders over NZ$100 are freight-free.
Order values under $100 incur a flat shipping fee country-wide of NZ$9.50 (no extra charge for Rural Delivery).
Depending on the time of day your order is placed, we strive to have your order dispatched within 1- 3 working days. Please note that this period may be extended during statutory holidays and over the Christmas/New Year period.
Orders over NZ$120.00 qualify for free shipping.
Order values under $120 incur a flat shipping fee of $15.
Expected dispatch time is 1-3 working days unless there are issues beyond our control. Orders are shipped via DHL or AU Post.
Middle East tracked NZ$45.00.
Philippines tracked NZ$40.00.
Rest of the world tracked NZ$35.00.
International orders are shipped via DHL. Expected delivery time is 5-10 working days for most destinations, however, it can be 10-14 working days for more remote locations. We also reserve the right to charge additional shipping fees depending on the weight, volume and delivery location for your order. We will contact you to confirm shipping costs before processing your order if this is the case.
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Matakana Superfoods. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to ordering.
Matakana Superfoods is open 5 days a week, Mon-Fri. All orders placed over the weekend will be processed the next working day.
When you place an order you have the opportunity to state instructions for the courier to leave the parcel somewhere on your property. Please note that you do this at your own risk and there is no way to claim your goods should they not arrive, or are stolen.
Once your order has been processed and dispatched from our website we are unable to intercept the parcel, so please ensure the contents of your order are correct at purchase and that the correct address and delivery details have been included at checkout.
We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:
Subject to the terms above, we are happy to refund or replace any item requested within 20 days of placing your order.
If you believe your order has been lost in transit, you must contact us within 20 days of placing your order to be eligible for a refund or replacement.
Matakana SuperFoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana SuperFoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
We use Klaviyo as our marketing platform. By subscribing to our emailing list, you acknowledge that your information will be transferred to Klaviyo for processing. Learn more about Klaviyo's privacy practices here. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us at info@matakanasuperfoods.com.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana SuperFoods Limited copyright, trademarks and other legal rights.
Terms & Conditions
Welcome to matakanasuperfoods.com. Please read these Terms & Conditions of use carefully before using our website.
Amendment of Terms
International shoppers
Privacy Policy
Matakana Superfoods Limited is committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.
Matakana Superfoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana Superfoods Limited copyright, trademarks and other legal rights.
Security policy
All information matakanasuperfoods.com receives from its customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorized use or access. We use DPS hosted payment gateway with ANZ Bank Ltd merchant services as well as Paypal which are secured by SSL (secure sockets layer) encryption technology and process payment process on behalf of Matakana SuperFoods Limited. We do not store credit card information on our servers.
Cancellations, Returns and Refund Policy
1. We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (proof may be required). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or email (to be obtained from the website). We recommend you check the contents of your parcel prior to signing the courier.
2. Before returning any goods, the customer must contact MATAKANA SUPERFOODS by phone or email (to be obtained from the website).
3. We do not accept cancellations once your order has been handed to our courier for delivery.
4. We do not provide refunds for change of mind returns.
5. All eligible refund requests will be processed within 30 days.
6. Subject to the terms above, we are happy to refund or replace any item requested within 30 days of delivery.
Payment
You can choose one of the payment methods below for your order each time you place an order.
Credit Card Payment via Stripe credit card payment gateway or Paypal. All credit card transactions are processed in New Zealand in New Zealand dollars (NZD). Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases outside of New Zealand. New Zealand.
Pricing
All prices on our website are represented in New Zealand dollars (NZ$) and include New Zealand goods and services tax (GST). All prices are correct at time of publication; however we reserve the right to alter our prices for any reason at any time.
Promotions / Sales
Any promotions, sales or discount codes for use on the Matakana Superfoods website are valid exclusively for first-time purchases. These offers cannot be utilised for existing (repeat) subscriptions or wholesale orders. Discount code: MIDWINTER valid until 11.59pm 21/07/2024. Valid on selected products only.
Disclaimer
Complaints
If you have any complaints about the matakanasuperfoods.com service, please contact us here.